Last Updated: [19/09/2025]

At Nidhi Gold Farm Cut Foods, we are committed to delivering your products in the best condition and as quickly as possible. This Shipping Policy outlines how we handle order processing, shipping charges, delivery timelines, and more for both domestic (India) and international orders.

1. 📍 Shipping Locations

We currently ship to:

• All major cities and towns across India

• Select international destinations (Please check availability at checkout or contact our support)

If your location is not listed or flagged during checkout, please reach out to our support team for assistance.

2. ⏱ Order Processing Time

• Orders are processed within 1–2 business days (excluding Sundays and public holidays).

• Once processed, you will receive a confirmation email or SMS with your tracking information.

• Orders placed after 5 PM IST will be processed on the next working day.

3. 🚚 Delivery Time Estimates

Note: Delivery times may vary due to external factors like weather, customs clearance, or local disruptions.

4. 💰 Shipping Charges

Domestic (India):

• Standard Shipping: ₹49 – ₹99 (based on weight & location)

• Free Shipping: Available on orders above ₹999

International:

• Shipping charges are calculated at checkout based on your country, product weight, and shipping method.

• Customs duties and import taxes (if applicable) must be borne by the recipient.

5. 📦 Packaging & Handling

• All products are hygienically packed to maintain freshness, especially for cut, organic, or perishable items.

• We use eco-friendly and food-grade packaging wherever possible.

• Fragile or perishable items are packed with additional care to ensure safe delivery.

6. 📮 Tracking Your Order

Once your order is shipped, you will receive:

• A tracking ID and link via email/SMS

• You can also track your order in the “My Orders” section of your account

If you have not received tracking details within 48 hours of placing your order, please contact our customer support.

7. ❗ Delays or Issues in Delivery

We aim for timely delivery, but certain factors may cause delays:

• Public holidays or national events

• Natural disasters or extreme weather

• Issues with courier services

• For international orders: customs inspections or delays

In such cases, we will keep you informed via email or phone.

8. 📦 Undelivered or Returned Packages

• If a delivery attempt fails due to incorrect address, recipient unavailability, or refusal to accept, the package may be returned to us.

• Re-delivery will be arranged at an additional shipping cost.

• If the product is perishable and cannot be reused, a refund may not be possible.

9. 🌐 International Shipping Notes

• International orders are subject to customs duties, taxes, and import laws of the destination country.

• These charges are not included in the order total and must be paid by the customer upon delivery.

• Nidhi Gold Farm Cut Foods is not responsible for any delays or confiscation due to customs regulations.

10. ❓ Need Help?

If you have any questions or concerns about shipping, please contact:

• Email: [support@nidhigoldfarmcutfoods.com] (update as needed)

• Phone: 09467199722

• Website Chat Support: Available 10 AM to 6 PM (Mon–Sat)