Return and Refund Policy

Refund & Return Policy for Nidhi Gold Farm Cut Foods that works for both Indian customers and international customers. We can modify section as per operational, legal, or logistical constraints.

Refund & Return Policy

Last Updated: 19/09/2025

Thank you for shopping with Nidhi Gold Farm Cut Foods. We take pride in providing you with high‑quality organic food products. However, if you are not completely satisfied with your purchase, we are here to help.

1. Scope

This policy applies to all purchases of products made via our website (https://nidhigoldfarmcutfoods.com/) by consumers both within India and internationally, unless otherwise specified. It sets out your rights and obligations regarding refunds, returns, cancellations, and replacements.

2. Time Frame for Returns & Refunds

For Indian Customers

For International Customers*

You may request a return or refund within 5-7 days of delivery.

You may request a return or refund within 14 -20 days of delivery.

* “International” refers to customers outside of India. Shipping and customs delays may be longer, so we extend our return/refund window.

3. Conditions for Returns & Refunds

To be eligible for a return, refund, or replacement, products must satisfy the following:

  • The product must be unused, in original condition, with all seals intact, labels, packaging, tags, and any other promotional items included.

  • You must provide proof of purchase (order number, invoice, etc.).

  • The return request must be made within the time frame defined above.

  • For perishable items (if applicable), return might only be accepted if the product shows visible defects or spoilage, and you notify us immediately upon receipt (within 24 hours).

4. What Is Not Eligible

  • Products that have been used, washed, altered, or damaged after delivery by the customer.

  • Products missing original packaging, tags, or promotional gifts.

  • Minor color variation or slight difference in shade or packaging that do not affect usability (since agricultural / natural products may vary).

  • Any damage caused by mishandling after delivery.

5. How to Request a Return, Replacement, or Refund

  1. Contact our Customer Support via email support@nidhigoldfarmcutfoods.com or through the contact form on our website.

  2. Provide:

    • Your order number

    • Product name(s)

    • Date of receipt

    • Clear photos or videos showing the issue (if any)

    • Whether you would prefer a refund, replacement, or store credit.

  3. Our support team will review your request and respond within 2‑3 business days.

6. Return Shipping / Costs

  • If the return is due to our error (wrong item shipped, damaged product, etc.), we will cover the return shipping cost or provide a prepaid courier label, depending on your location.

  • If the return is for other reasons (e.g. change of mind), the customer is responsible for shipping the item back to us, including any customs/duties for international returns.

7. Refund Processing

  • Once we receive and inspect the returned product, we will notify you of approval or rejection of your refund.

  • If approved, we will process the refund within 5‑7 business days (for India) / 10‑14 business days (for international).

  • Refund will be made to the original method of payment. If that is not possible, we will offer store credit.

  • Please note: processing time may vary depending on your payment provider or bank.

8. Replacements & Exchanges

  • If a product is defective, damaged, or incorrect, we will, at your choice, send you a replacement of the same item (subject to availability) or issue a full refund.

  • If you wish to exchange for a different item, additional shipping costs may apply.

9. Cancellation Policy

  • You may cancel your order before it has been dispatched for a full refund.

  • If the order has already been dispatched, cancellation is not possible, but you may use the returns process (subject to eligibility).

  • Refund for cancelled orders will be processed within 5‑7 business days for India / 10‑14 days for international, depending on payment method.

10. International Customers: Duties & Import Fees

  • International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • These costs are not refundable by Nidhi Gold Farm Cut Foods.

  • If a package is refused at customs and returned to sender, shipping and handling costs, including return postage, may be deducted from the refund.

11. Exceptions & Special Cases

  • Perishable or organic items may have shorter or different return conditions, due to health and safety reasons.

  • Bulk / wholesale orders may have separate terms which must be agreed upon before purchase.

12. Contact Information

If you have any questions about this Refund & Return Policy, please reach out to:

  • Email: support@nidhigoldfarmcutfoods.com

  • Phone: 09467199722

  • Address:15/2, BS RAO BUILDING, MAIN TILE ROAD, TINT, REWARI (HR), INDIA 12310

 

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